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14. Because her coworker Rita kept her eyes on her work and never said much, Laura concluded that Rita wasn't very smart. But when a new procedure was introduced on their floor and Laura made several errors, Rita showed her a simple way to remember each step. Laura made the mistake of

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Laura made the mistake of underestimating/judging her. If there’s options I can’t see? but that’s what I concluded from this.
judging her when she didn't know that Rita was right in minding her business and trying to be a good worker

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