Respuesta :

Steps in the problem-solving process are the following:

gathering information : obtaining information about the problem,making  list of the issues and define why each one is a problem; considering options : defining some ways to solve the problem and creating a list of possible solutions to choose from; evaluating alternatives: careful analysis of the different possible solutions and selecting the best solution for implementation

Answer:

Gathering information

Considering options

Evaluating alternatives

Explanation: