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14. Cloud Kicks has two different support teams with different case stages and data points they need to capture for resolution. How Can the Administrator Configure this ?
A. Set up one support Process with the case stages fro both teams so that everyone can use thesame page layout.
B. Make the data points collected in required fields for their respective team to ensure they are filled upon closure
C. Create two support processes with different stages and page layouts to capture the necessary information
D. Add the users for the support processes into two different queues to access the correct case types

Respuesta :

Martebi

Based on the above, the ways that the Administrator can be able to configure this  is option C. Create two support processes with different stages and page layouts to capture the necessary information.

What is the meaning of supporting process?

Supporting processes are known to be any kind of processes that is often used to aid the work of the core processes. In regards to manufacturing, a supporting process is one that can be the use of recruit production staff,  sub processes, decisions as well as  activities.

Note that the term Support processes is one that helps by enabling all of the processes that is created to be able to aid or support the value-delivering of the key  processes by giving the resources and infrastructure needed by primary processes.

Since there are two teams involved, Based on the above, the ways that the Administrator can be able to configure this  is option C. Create two support processes with different stages and page layouts to capture the necessary information.

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