Improving quality Managers seek to improve the quality of their organization's output because doing so enables them to better serve customers to raise prices.
Product quality refers to how well a product satisfies customer needs serves its purpose and meets industry standards. When evaluating product quality businesses consider several key factors including whether a product solves a problem works efficiently or suits customers' purposes.
Good products keep customers interested but after-sales service keeps them loyal. Offering a great product that's not backed up with at least decent support is a pretty risky business. On the one hand, if you don't show interest in your customer experience, you've lost them for sure.
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