The matrix system of departmentalization is notorious for confusion and conflict.
This is because team members have to report to two leaders under a matrix form of departmentalization. The team members have both a project manager as well as a departmental head. So this type of system will definitely lead to confusion.
The matrix form of departmentalization is against the traditional form of the boss-employee relationship. In those types of relationships, there used to be only one employee who had to report only to one boss. Now there is the same employee that has to report to two bosses. So definitely, this is going to lead to confusion.
So under the matrix type of departmentalization, there will definitely be conflicts between the project managers. This confusion and conflict will also be there between different areas of the organization. The plus point of the matrix system of departmentalization is that it will lead to innovations in the company or business.
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