Respuesta :
The consumer advocate claimed that while drug manufacturers (A) tout the supposed advantages of their proprietary brands, generic versions of the same medications are often equally efficacious.
Who is a consumer advocate?
- Customer advocacy is a subset of customer service in which businesses focus on what is best for the customer.
- It is a cultural shift supported by customer-focused customer service and marketing techniques.
- Customer advocacy policies cover all aspects of customer contact, such as products, services, sales, and complaints.
- A customer advocacy approach might include suggesting a product even if the company's profit margin is lower, scheduling service call appointments based on the customer's (rather than the company's) preferred hours or recommending a competitor's product because it is better at meeting the customer's needs.
Therefore, the consumer advocate claimed that while drug manufacturers (A) tout the supposed advantages of their proprietary brands, generic versions of the same medications are often equally efficacious.
Know more about consumer advocates here:
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