Factors such as order accuracy, timely delivery, billing accuracy, and merchandise (product) quality are a part of this dimension in online satisfaction and dissatisfaction: B. fulfillment and reliability.
E-commerce can be defined as a business model which is designed and developed to involve the buying and selling of merchandise (products) by consumers over the internet, rather than going to a physical store.
As a general in e-commerce, fulfillment and reliability is a dimension in online satisfaction and dissatisfaction which comprises the following factors:
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Complete Question:
Factors such as timely delivery, order accuracy, billing accuracy, and merchandise quality are part of which dimension in online satisfaction and dissatisfaction?
A. security and privacy
B. fulfillment and reliability
C. customer service
D. website design and interaction
E. all of the above
