Which of the following closely represents the objective of the four dimensions in ITIL?
1. Handling of increased complexity of service management in modern scenarios
2. Holistic approach to Service management covering all key / aspects
3. Simplifying Service management to focus on only most critical aspects
4. Clear segregation of service management activities so that it can be assigned different functions/organizations

Respuesta :

The option that closely represents the objective of the four dimensions in ITIL is Holistic approach to Service management covering all key / aspects.

What are the dimensions of service management ITIL?

They are:

  • People
  • Process
  • Products or technology
  • Partners and suppliers.

Note that the four dimensions stands for the perspectives that are vital to right delivering value to customers and some stakeholders in the terms of products and services.

Hence, The option that closely represents the objective of the four dimensions in ITIL is Holistic approach to Service management covering all key / aspects.

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