One of the themes that came out of the survey responses is that employees take their responsibility of serving fresh, hot food quickly and helping customers find menu items that they will like very seriously. But most of the time, employees do not feel like the work they do is very important. According to the job characteristics theory, which of the following should you do to address this issue?
A. Improve employees' growth need strength.
B. Improve feedback.
C. Improve skill variety.
D. Improve task significance.
C. After carefully considering the most recent employee survey results, you decide that the core issue that you need to address to improve employee motivation is that employees do not seem to know how they are doing relative to what is expected of them. Knowing this, which critical psychological state will you be most targeting in your job redesign initiative?
A. Experienced responsibility for outcomes of the work.
B. Growth need strength.
C. Knowledge of the actual results of work activities.
D. Experienced meaningfulness of the work.

1. In order to address this issue you should focus on improving task significance. Doing so will increase employee motivation as they will begin actually seeing that their work is important. Being able to visualize the consequences that your work has on others or in general is incredibly motivating in a work environment as it provides purpose to the otherwise mundane tasks.

2. In this case, you would need to target a redesign of Knowledge of the actual results of work activities. Employees need to be able to visualize or atleast hear feedback of how they are performing. This feedback will allow them to adjust their actions/performance and improve upon it. Without this feedback there is no way for the employees to improve as they have no baseline of what is exceptional behavior if they do not have data or an example to compare their performance to.