Answer: Upward communication
Explanation:
Based on the information given in the question, the form of communication is
best suited for such a situation is the upward communication.
The upward communication refers to a scenario whereby information is being passed from the lower levels or lower staffs in the organization to the upper levels or management.
In this case, Mark is not satisfied with how his employer, Johnson Electronics, about their distribution of products to the customers. Here, Mark is a staff and wants to go to the upper level of management to share his ideas.
Mark is directly communicating with his superior, to share his ideas about how to make the distribution process cost efficient, this form of communication is known as Upward communication.
Upward communication is a form of communication in which the employee directly connects to the employer or the superior to share his ideas, concerns or feedback about the day to day working of the company.
Johnson Electronics is the superior of Mark, and Mark directly wants to share his ideas with the superior, therefore this situation is considered as Upward communication.
Thus, Upward communication is the best suited form of communication for such a situation.
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