Many consumer products include a toll-free number on the package that you can call if you experience any problems with the product. In addition to assuring customers during the decision stage, this customer service number helps consumers during the ________ stage of the consumer buying process?

Question

20-02-2020
Social Studies

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Many consumer products include a toll-free number on the package that you can call if you experience any problems with the product. In addition to assuring customers during the decision stage, this customer service number helps consumers during the ________ stage of the consumer buying process?

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larafolaji larafolaji · Answer 1 · 2020-02-21T07:21:58+01:00

Answer:This is the purchase decision stage.

At this stage,the customer must have explored multiple alternatives and substitutes..They must have also considered the pricing amount if it meets up with their purchasing power and they are deciding if they should buy or not.

This stage is also the stage the customer care needs to step up their marketing strategy telling the customer the important characteristics of the product and why they should buy it.

Explanation: