Jordan owns a Compaq laptop computer. She uses the computer in class and her classmates can see the Compaq logo when she uses her laptop. One of her classmates is looking to purchase a new laptop and asks Trudy her opinion of Compaq computers. Jordan informs her classmate that she is satisfied with her laptop and recommends that her classmate purchases one, too. For Compaq, Jordan is exhibiting some of the benefits of _____.