The agent arrived late to our appointment and seemed to be in a hurry to leave, this didn't allow sufficient time for us to ask questions. Throughout the presentation there was no eye contact and I felt the agent wasn't trustworthy and just not interested. It seemed as though the agent viewed our home as an avenue to make money. Your Agency Principal has asked you to respond to this client. What method of communication would you use to reach out, and why?
A. Phone call - to address concerns directly
B. Email - to provide a written record of communication
C. In-person meeting - to discuss issues face-to-face
D. Letter - to convey empathy and professionalism