For instance, while working at a psychiatric hospital, if a patient was experiencing out-of-control behaviors, the situation could escalate quickly if the leader was unable to control their emotions. However, if the leader had high self-awareness and control over their emotions, the event would de-escalate much faster, leading to better results. The patient realized the person in charge would not respond to their behavior. When leaders are self-aware, they understand how their reactions affect the patient and the staff they work with ________.